Right choice for New Car Service
It is a little known fact that you have the right to decide where your vehicle is serviced, maintained and repaired, at competitive prices
Considering getting the most out of the end of year car sales or simply want a service for your new car? Here is some sound advice from Jamesies Fuel & Fix in Glen Innes.
Getting a new car is one of the most sizable investments many people make, so it makes sense that you do your best to ensure its proper upkeep. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is a little known fact that you have the right to decide who services your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be forced to bring the car back to the dealership who sold it to you for service or repairs. Provided the work is undertaken to the manfufacturers specifications by an adequately trained person and uses acceptable quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Jamesies Fuel & Fix mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Jamesies Fuel & Fix mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Jamesies Fuel & Fix will also only ever use fluids and lubricants that meet the specifications of the original maker of the car.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the distinction between express, statutory and manufacturer warranties to ensure you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be displaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So keep an eye out for new car dealers who try to push the incorporation of “express” or “extended” warranties, often for free, when processing the sale of your new car. Generally these ‘add-on’ warranties may include quite precise restrictions or provisions, often in a way that is not immediately understood. Many times these transactions provide minimal additional benefits not already granted by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with the dealership selling the vehicle.
Such transactions are very unlikely to highlight the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how long the drive will be to get your car serviced or an increase in waiting times due to fewer available service locations or mechanics.
New Car Service FAQ's
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